Any questions, complaints, or claims related to any product should be directed to the appropriate third party. The industrys most adaptable, network-enabled suite of healthcare solutions. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. *Please note that this feature will not be available until after December 2022*. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Your use of the Portal after we make changes is deemed to be acceptance of those changes. We can use your health information and share it with other professionals who are treating you. Click the Accounts icon in the lower right navigation bar. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Get the visibility and support you need to grow. You agree not to use Patient Portal to post or send or post any illicit or offensive material. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Get expert help improving clinical and administrative workflows and your organizations overall performance. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. Dial 911 in the case of a medical emergency. For iOS devices: athenaPatient requires OS versions 15.x or above. To do so: Adobe Acrobat is required to view and print forms on the portal. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. We are required by law to maintain the privacy and security of your protected health information. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. Indicate your contact preferences for different types of notifications. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. You agree not to use Patient Portal to post or send or post any illicit or offensive material. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. athenahealth is your provider's trusted billing partner for secure online payment. Please check periodically for updates. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. This feedback form is a one-way communication system. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We only get paid when you do, so you know your success is our top priority. We typically use or share your health information in the following ways. What should I do when I get the following error, We encountered a problem loading your data. We will say "yes" unless a law requires us to share that information. In the meantime, you can always log into your Patient Portal using a web browser to check this information. For urgent matters, call 911. Example: A doctor treating you for an injury asks another doctor about your overall health condition. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. How do we typically use or share your health information? We are not required to agree to your request, and we may say "no" if it would affect your care. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We will provide a copy or a summary of your health information, usually within 30 days of your request. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Why can't I delete my sent and archived messages? . The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. A convenient and secure way to deliver virtual care to your patients. It is at your practice's discretion to allow online appointment scheduling. We have to meet many conditions in the law before we can share your information for these purposes. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. However, we are working on adding more features to the app soon. Let us know in writing if you change your mind. The Practice Entities have no control over the security or privacy practices of these external websites. The patient portal now exists in Spanish. Your provider's office will make every effort to respond to your messages within a timely manner. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Answers to FAQ about our products and pricing. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Features and services. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Where can I fill out medical forms before my appointment? If you need to speak with the office sooner, please call the office directly. usually in ways that contribute to the public good, such as public health and research. Clicking Feedback will bring you to a survey form where you can leave feedback. You have the ability to accept or decline cookies. Ask us how to do this. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. For example, a parent would have access to their childrens health data. Select your provider and office location. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Improve your performance with the support of the largest connected network in healthcare. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Just find your QuickPay Code on your billing statement and you're ready to go. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. The Portal is not intended for use by anyone outside of the United States. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To see these views, navigate to your Inbox by clicking the . When you click the. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Get answers to patient FAQs and access tools that can help you on your journey. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. What if I dont remember my Patient Portal email? If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Ask us how to do this. It is at your provider's discretion to make test results available. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Why can't I delete my sent and archived messages? We will not use or share your information other than as described here unless you tell us we can in writing. Here you will see an option under Our Resources titled Feedback. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We have to meet many conditions in the law before we can share your information for these purposes. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. Surpass your goals with the support of our expertise, technology, and data-driven insights. Please try again in a few moments.? Were located at 311 Aresenal Street, Watertown MA 02472. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Only test results which are considered appropriate for release will be accessible through the Patient Portal. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). You can ask us to correct health information about you that you think is incorrect or incomplete. Select the patient statement you would like to view. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Click the desired form. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Please try again later. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. How do I edit how my contact preferences for different types of notifications? These messages may contain information important to your health and medical care. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Find contact information and answers to frequently asked questions here. The Patient Portal is an online service that provides patients secure access to their health information. athenahealth reserves the right to make periodic updates and revisions to this Policy. The Portal does not respond to web browsers' Do Not Track signals. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We reserve the right in the future to charge a fee for the use of Patient Portal. How do I know which of my family members data is being shown in the athenaPatient app? This will bring up a list of accounts and settings. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Ive logged into athenaPatient, but it says my provider isnt supported yet. For the best experience when using our site, please update to the latest version. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Starting a new practice can be overwhelming weve got you. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Where can I fill out medical forms before my appointment? The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. The Patient Portal is an online service that provides patients secure access to their health information. You can complain if you feel we have violated your rights by contacting us using the information on page 1. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. The production team will review submissions but will not be contacting patients to follow up at this time. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. trouble logging in, password assistance, access to family members information etc.) Patient Portal is a communication service offered as a convenience to our patients. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. If you tell us we can, you may change your mind at any time. We were unable to save your data. Cookies are used for system performance functionality. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). You need to select the Accounts icon in the lower right navigation bar. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Please do not expect a response on weekends or holidays. Note: This page should only be . A link to reset your Patient Portal password has been sent to. athenahealth is unable to respond to general support inquiries sent to this email address. Freely exchange data and have it curated for direct integration into your workflows. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Below you will find answers to commonly asked questions concerning the website. Please update your browser to continue using our site securely. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. If you don't agree, don't use the Patient Portal. Start by clicking the button below, and logging in with the email and password you already use. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). athenahealth is your provider's trusted billing partner for secure online payment. If you need to speak with the office sooner, please call the office directly. Please click OK to continue your session. We are allowed or required to share your information in other ways . We must follow the duties and privacy practices described in this notice and give you a copy of it. Example: We use health information about you to manage your treatment and services.
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